Refund & Return Policy
At Colorix, customer satisfaction is important to us. This Refund Policy is designed in line with the Consumer Protection Act, 2019 and E-commerce Rules, 2020 (India).
1. Eligibility for Refund/Return
You can request a refund or replacement if:
The product is defective/damaged.
The wrong item was delivered.
The product is materially different from its description.
Refunds are not available for:
Change of mind after purchase.
Minor variations in color/texture (due to screen/printing differences).
Customized/made-to-order items, unless defective.
2. Process
You must raise a refund/return request within 7 days of delivery.
Provide order ID, reason for return, and proof (photos/videos).
We will arrange reverse pickup or request you to send the product back.
3. Refund Timeline
Once approved, refunds will be initiated within 7–10 business days via the original payment method.
Actual credit time may vary depending on your bank/payment provider.
4. Return Shipping
If the fault is ours (defect, wrong product), we bear the shipping costs.
If due to customer reasons (wrong size chosen, order placed by mistake), return shipping costs will be borne by the customer.
5. Exchanges
Exchanges are allowed only for defective/damaged products, subject to stock availability.
6. Disputes
In case of disputes, customers may approach:
Colorix Customer Support, or
Consumer Disputes Redressal Commission (India) under the Consumer Protection Act, 2019.
